Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the South West Heating Services Limited website and services. By using our website or engaging our services, you agree to these Terms.

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Company Details:

Company Name: South West Heating Services Limited
Registered in England and Wales
Company Number: 12074906
Registered Address: Unit 29, City Business Park, Plymouth, PL3 4BB
Part of EARNZ PLC

2. Definitions

"We", "us", "our" refers to South West Heating Services Limited
"You", "your" refers to the user of our website or client of our services
"Services" refers to heating and plumbing services including emergency repairs, servicing, installations, and maintenance plans
"Website" refers to https://swheatingservices.co.uk/
"Maintenance Plan" refers to our annual service and priority care plans

3. Use of Website

Acceptable Use: You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

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Prohibited Activities: You must not:

Use the website in any way that causes damage to the website or impairs its availability
Use the website for fraudulent purposes or in connection with criminal activity
Transmit any harmful code or malicious software
Attempt to gain unauthorised access to our systems
Collect data from the website using automated means

4. Intellectual Property

Copyright: All content on this website, including text, graphics, logos, images, and software, is the property of South West Heating Services Limited or its licensors and is protected by UK and international copyright laws.

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Trademarks: The South West Heating Services name and logo (SWHS) are trademarks of South West Heating Services Limited. EARNZ and related marks are trademarks of EARNZ PLC.

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Use of Content: You may view and print content from the website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

5. Services

Service Provision: We provide the following services across the South West (Bristol to Penzance):

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Emergency boiler repairs (24/7/365)
Annual boiler servicing
Boiler installations
Heating system maintenance
Maintenance plans

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Emergency Services: Emergency repair services are available 24 hours a day, 7 days a week, 365 days a year. Response times may vary depending on location, engineer availability, and weather conditions.

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Quotations:

Online quotes are indicative and subject to survey
All quotations are valid for 30 days unless otherwise stated
Quotations are not binding until a formal agreement is signed
Final pricing may vary based on site conditions discovered during survey

Service Areas: We cover the South West of England from Bristol to Penzance. Service availability may be subject to engineer locations and scheduling.

6. Maintenance Plans

Plan Terms:

Maintenance plans are annual agreements
Payment can be made annually or monthly via direct debit through GoCardless
Plans include annual boiler servicing and priority emergency callouts
Plans automatically renew unless cancelled with 30 days written notice
Cancellation must be provided in writing to info@swheatingservices.co.uk

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What's Included:

Annual boiler service (as per manufacturer guidelines)
Priority emergency callout service
[Additional benefits as specified in plan details]

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What's Not Included:

Parts and repairs beyond standard servicing
Breakdowns caused by misuse or lack of maintenance
Work required due to building alterations
Costs relating to building fabric or pipework not part of the heating system
Price Changes: We reserve the right to adjust maintenance plan prices annually with 30 days notice.

7. Payment Terms

Emergency Repairs and One-Off Services:

Payment is due upon completion of work unless otherwise agreed
We accept card payments, bank transfer, and other payment methods as advertised

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Maintenance Plans:

Payment is processed via GoCardless direct debit
Monthly payments are collected on the same date each month
Annual payments are collected on the anniversary of signup
Failed payments may result in suspension of plan benefits

8. Appointments and Access

Appointments:

We will agree appointment times with you in advance where possible
For emergency repairs, we aim to attend as soon as practicable
You must provide safe access to the property and heating system
You must inform us of any known hazards or special requirements

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Cancelled Appointments:

If you need to cancel or reschedule, please provide at least 24 hours notice
Late cancellations may incur a callout charge
We reserve the right to charge for wasted visits if access is not provided

9. Engineer Conduct and Safety

Our Engineers:

Our engineers carry identification and wear company uniforms
Engineers will treat your property with respect
We maintain public liability insurance

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Your Responsibilities:

Ensure pets are secured during engineer visits
Provide accurate information about your heating system
Inform us immediately if you have any concerns about engineer conduct

10. Guarantees and Warranties

Workmanship:

We guarantee our workmanship for 12 months from completion
Manufacturer warranties apply to parts and equipment installed
Guarantees do not cover misuse, accidental damage, or normal wear and tear

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Installation Work:

New installations are guaranteed in accordance with manufacturer specifications
We will register new installations with manufacturers where applicable
Building Regulations compliance certificates will be provided where required

11. Complaints

We aim to provide excellent service. If you are unhappy with our service:

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Contact us immediately at info@swheatingservices.co.uk or 01752 562221
We will investigate and respond within 5 working days
If you remain dissatisfied, you may escalate to our Managing Director
We are members of [INSERT if applicable - e.g., Gas Safe Register, relevant trade bodies]

12. Limitation of Liability

To the fullest extent permitted by law:

We exclude all representations, warranties, and conditions relating to our website and services.

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We will not be liable for:

Any indirect, consequential, or special losses
Loss of profits, revenue, data, or business opportunity
Any losses arising from your use of our website
Damage to property not caused by our negligence

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Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory rights
Any liability that cannot be excluded by law

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Maximum Liability: Our total liability to you for any claims arising from these Terms shall be limited to the amount paid by you for our services in the 12 months preceding the claim.

13. Data Protection

Your use of our website and services is also governed by our Privacy Policy. By using our website, you consent to the processing of your data in accordance with our Privacy Policy.

14. Gas Safety and Compliance

Gas Safe Registration: All gas work is carried out by Gas Safe registered engineers in accordance with current Gas Safety (Installation and Use) Regulations.

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Safety Certificates: We will provide appropriate safety certificates and compliance documentation as required by law.

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Right to Refuse Work: We reserve the right to refuse to carry out work that we consider unsafe or non-compliant with regulations.

15. Insurance Work

Where we carry out work on behalf of insurance companies (Home Serve, AXA, Domestic & General, etc.):

Work is subject to the insurance policy terms and coverage
We act as contractor on behalf of the insurance company
Policy limitations may apply to what work can be completed
Disputes regarding coverage should be directed to your insurance provider

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website or services constitutes acceptance of the updated Terms.

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We recommend reviewing these Terms periodically.

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17. Termination

We reserve the right to:

Suspend or terminate your access to the website at any time without notice
Terminate maintenance plans in accordance with plan terms
Refuse service in cases of abusive behavior, non-payment, or safety concerns
Take legal action if you breach these Terms

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18. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, severe weather (particularly affecting emergency response times)
War, terrorism, civil unrest
Government restrictions or regulations
Pandemics or epidemics
Strikes or labour disputes
Failure of suppliers or manufacturers
Utility failures or fuel shortages

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Maintenance Plan terms, and any service agreements, constitute the entire agreement between you and South West Heating Services Limited regarding use of our website and services.

21. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact Information

For questions about these Terms, please contact us:

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South West Heating Services Limited

Email: info@swheatingservices.co.uk

Phone: 01752 562221

Emergency Line: 01752 562221 (24/7/365)

Address: Unit 29, City Business Park, Plymouth, PL3 4BB

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Part of EARNZ PLC

Website: www.earnz.co.uk

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Legal Disclaimer: This document is provided as a template for general guidance only. It should be reviewed by a qualified legal professional before use to ensure it meets your specific business requirements and complies with current UK law, particularly regarding Gas Safety regulations and consumer protection laws.